Frequently Asked Questions
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Buying from Lexi Capital | Payments | Shipping | General
Buying from Lexi Capital | Payments | Shipping | General
Buying from Lexi Capital
Q: Do you have a minimum order?
A: No, we do not have a minimum order. All levels of investor, from small to large, are welcome to shop our site. Q: Does it cost anything to register an account with Lexi Capital?
A: No, account registration is completely free.. Q: Do you offer quantity discounts?
A: Yes, quantity discounts are available for most of our items. The quantity price break is displayed below the Add to Cart button. Q: How often do you update your prices?
A: Our site has a spot ticker which updates with a variable delay ranging from 30 seconds up to 20 minutes. As a result, sometimes our price will appear higher, lower, or equal to the "live" price. Q: When does the price for my order get locked in?
A: The price is locked in as soon as you complete the checkout process and hit the Confirm Order button. Up until this point, the price will continue to update periodically. This means that the items in your shopping cart may continue to go up or down in price until you finally confirm your order. Q: How long is my price locked in?
A: Your price is locked in for 7 business days for orders with payment via money order or cashier's check. Orders with payment via bank wire transfer are locked in for 3 business days. For orders with payment via credit card, debit card, eCheck, or PayPal balance, the price is locked in for 24 hours. After this time period, your order may be subject to cancellation or re-calculation at our discretion. Q: Can I cancel my order?
A: Unlike other online bullion dealers, we do not charge a fee for canceled orders or have a market loss charge. However, if orders are repeatedly placed and then canceled, we reserve the right to terminate the customer account and restrict future orders. Q: Do you ever back order items?
A: No, we do not back order products. We only sell what is in stock and available for immediate shipment. If you are interested in placing an order for a quantity greater than what we currently have in stock, please email us at sales@MonarchMint.com
A: No, we do not have a minimum order. All levels of investor, from small to large, are welcome to shop our site. Q: Does it cost anything to register an account with Lexi Capital?
A: No, account registration is completely free.. Q: Do you offer quantity discounts?
A: Yes, quantity discounts are available for most of our items. The quantity price break is displayed below the Add to Cart button. Q: How often do you update your prices?
A: Our site has a spot ticker which updates with a variable delay ranging from 30 seconds up to 20 minutes. As a result, sometimes our price will appear higher, lower, or equal to the "live" price. Q: When does the price for my order get locked in?
A: The price is locked in as soon as you complete the checkout process and hit the Confirm Order button. Up until this point, the price will continue to update periodically. This means that the items in your shopping cart may continue to go up or down in price until you finally confirm your order. Q: How long is my price locked in?
A: Your price is locked in for 7 business days for orders with payment via money order or cashier's check. Orders with payment via bank wire transfer are locked in for 3 business days. For orders with payment via credit card, debit card, eCheck, or PayPal balance, the price is locked in for 24 hours. After this time period, your order may be subject to cancellation or re-calculation at our discretion. Q: Can I cancel my order?
A: Unlike other online bullion dealers, we do not charge a fee for canceled orders or have a market loss charge. However, if orders are repeatedly placed and then canceled, we reserve the right to terminate the customer account and restrict future orders. Q: Do you ever back order items?
A: No, we do not back order products. We only sell what is in stock and available for immediate shipment. If you are interested in placing an order for a quantity greater than what we currently have in stock, please email us at sales@MonarchMint.com
Payments
Additional payment information can be viewed on our Payments page.
Q: What form of payment do you accept?
A: We accept payment via money order, cashier's check, cash, bank wire transfer, credit card, debit card, PayPal eCheck, and PayPal balance. We do not accept payment via personal or business check. Q: Do you offer a cash discount?
A: Yes, our 3% order processing fee is waived when payment is sent via money order, cashier's check, cash, or bank wire transfer. Q: Where and how do I send a bank wire transfer?
A: After your order is confirmed, you will be given instructions including our bank name, routing number, and account number. Please note that we only accept payment via bank wire transfer for orders of $1500.00 or more. Q: How quickly must my payment be received?
A: Payment must be received within 7 business days for orders paid via money order, cashier's check, and cash. Payment must be received within 3 business days for orders paid via bank wire transfer. Payment must be received within 24 hours for orders paid via credit card, debit card, and PayPal balance. PayPal eChecks must be initiated within 24 hours and shipment will be held until the eCheck clears. We reserve the right to cancel any order that does not meet these requirements. We recommend mailing payment the same day that your order is placed and using USPS Priority Mail rather than standard USPS First Class Mail to help insure that your payment reaches us on time.
Q: What form of payment do you accept?
A: We accept payment via money order, cashier's check, cash, bank wire transfer, credit card, debit card, PayPal eCheck, and PayPal balance. We do not accept payment via personal or business check. Q: Do you offer a cash discount?
A: Yes, our 3% order processing fee is waived when payment is sent via money order, cashier's check, cash, or bank wire transfer. Q: Where and how do I send a bank wire transfer?
A: After your order is confirmed, you will be given instructions including our bank name, routing number, and account number. Please note that we only accept payment via bank wire transfer for orders of $1500.00 or more. Q: How quickly must my payment be received?
A: Payment must be received within 7 business days for orders paid via money order, cashier's check, and cash. Payment must be received within 3 business days for orders paid via bank wire transfer. Payment must be received within 24 hours for orders paid via credit card, debit card, and PayPal balance. PayPal eChecks must be initiated within 24 hours and shipment will be held until the eCheck clears. We reserve the right to cancel any order that does not meet these requirements. We recommend mailing payment the same day that your order is placed and using USPS Priority Mail rather than standard USPS First Class Mail to help insure that your payment reaches us on time.
Shipping
Additional information on our shipping rates and policies can be viewed on our Shipping page.
Q: Do you ship internationally?
A: No, we do not ship internationally. We only ship to addresses located within the United States. We also ship to US territories and APO/FPO addresses. Q: How will my order be shipped?
A: All orders are shipped via the United States Postal Service via First Class Mail, Priority Mail, or Registered Mail. Orders over $250.00 in value may require a signature upon delivery. Delivery Confirmation numbers, Signature Confirmation numbers, and Registered Mail numbers will be provided upon request only and are not automatically distributed to customers. Q: How will my package be marked on the outside?
A: All of our orders are packaged discreetly. There will be no indication of contents on the outside of the package and the return address will simply be labeled "MPM" along with our PO Box number. Please Note: The exception to this rule is for orders sent to APO/FPO addresses which require a customs form to be affixed to the outside of the package which lists a description of the contents and value. Q: How long will it take for my order to arrive?
A: Most orders are processed and shipped within 1 to 2 business days of receiving your cleared payment. We do not ship on Wednesday, Saturday, Sunday, or holidays. Orders sent via USPS First Class Mail usually take 3 to 5 business days for delivery, Priority Mail packages take an average of 2 to 3 business days for delivery, and Registered Mail packages take about 7 business days for delivery. These are only estimates based on AVERAGE delivery speeds---actual delivery time may be slightly longer or shorter. Q: Can you ship to my post office box?
A: Yes, all orders are shipped via the US Postal Service and may be sent to a P.O. Box address. Q: Do you ship to APO/FPO addresses?
A: Yes, we ship to all APO/FPO addresses at no additional charge. Please be aware that a customs form will be attached to the outside of the package with declaration of contents and value. We cannot ship to APO/FPO addresses without attaching a customs form. Q: Do you ship to US territories and possessions?
A: Yes, we ship to all US territories and possessions at no additional charge.
Q: Do you ship internationally?
A: No, we do not ship internationally. We only ship to addresses located within the United States. We also ship to US territories and APO/FPO addresses. Q: How will my order be shipped?
A: All orders are shipped via the United States Postal Service via First Class Mail, Priority Mail, or Registered Mail. Orders over $250.00 in value may require a signature upon delivery. Delivery Confirmation numbers, Signature Confirmation numbers, and Registered Mail numbers will be provided upon request only and are not automatically distributed to customers. Q: How will my package be marked on the outside?
A: All of our orders are packaged discreetly. There will be no indication of contents on the outside of the package and the return address will simply be labeled "MPM" along with our PO Box number. Please Note: The exception to this rule is for orders sent to APO/FPO addresses which require a customs form to be affixed to the outside of the package which lists a description of the contents and value. Q: How long will it take for my order to arrive?
A: Most orders are processed and shipped within 1 to 2 business days of receiving your cleared payment. We do not ship on Wednesday, Saturday, Sunday, or holidays. Orders sent via USPS First Class Mail usually take 3 to 5 business days for delivery, Priority Mail packages take an average of 2 to 3 business days for delivery, and Registered Mail packages take about 7 business days for delivery. These are only estimates based on AVERAGE delivery speeds---actual delivery time may be slightly longer or shorter. Q: Can you ship to my post office box?
A: Yes, all orders are shipped via the US Postal Service and may be sent to a P.O. Box address. Q: Do you ship to APO/FPO addresses?
A: Yes, we ship to all APO/FPO addresses at no additional charge. Please be aware that a customs form will be attached to the outside of the package with declaration of contents and value. We cannot ship to APO/FPO addresses without attaching a customs form. Q: Do you ship to US territories and possessions?
A: Yes, we ship to all US territories and possessions at no additional charge.
General
Q: Do you allow returns?
A: No, all sales are final. We do offer a buy-back program for any gold or silver product sold on our site except for silver grain/shot. Please visit the Sell to MPM page for more information. Q: How accurate is the weight of your bars? Does a 10 ounce bar weigh exactly 10 ounces?
A: All of our bars are measured in troy ounces and the average 10 ounce bar (311.0 grams) weighs about 0.3 grams heavy (311.3 grams). We triple check the weight of every bar that we pour, and if a bar is underweight it gets re-melted. If a bar is slightly overweight, we let it pass. Q: Do you report my purchase of precious metals to the IRS?
A: No, we are not required to report our sales transactions to the IRS or any other federal, state or local agencies. Q: Why do your silver rounds carry a higher premium than your silver bars?
A: Fractional silver rounds are very hard to find, and ours are entirely hand made (our silver sheets are hand rolled, the blanks are individually cut by hand, and the design is hand stamped on both front and back) so naturally they carry a much higher premium than a simple poured loaf bar which involves considerably less time, labor, and cost to produce. We will continue to offer a variety of larger bars with low premiums for the silver investor, but fractional silver rounds will always be priced with higher premiums. Q: Will the bar/round that I receive look exactly like the one in the photos?
A: No, but it will be very similar. All of our products are made entirely by hand, so there will be slight variations from one piece to another. However, the items shown in our photos give an accurate depiction of the product that you will receive. Q: What is the difference between a poured bar/hand made round and a bar or round that is machine processed/extruded?
A: Machine processed/extruded bars and rounds have basically no variation from one piece to another and since they are entirely made using large machinery with no real human contact, they come out with a shiny, unblemished mirror-like finish. Poured bars and hand made rounds are exactly the opposite. Since each piece is made individually by hand, no two bars or rounds will be exactly alike and minor surface imperfections are common. The bars and rounds produced by Lexi Capital are cleaned and polished before shipment, and pieces with glaring cosmetic imperfections are eliminated, but it's not unheard of for the occasional fingerprint or small imperfection to make its way through to our customers. This is simply unavoidable with a product that has so much human contact in each step of the production process. Q: Which is better: machine extruded .999 fine silver bars and rounds or hand poured/hand made .999 fine silver bars and rounds?
A: This is really a matter of personal preference as the silver content itself is exactly the same. Some people prefer the unblemished look of a machine-made piece. Others prefer the one-of-a-kind look of a piece made entirely by hand. We feel a well-rounded investment portfolio is always best and encourage folks to collect a little of both. Q: How can I contact you if I have additional questions?
A: For our fastest customer service, we recommend that you email us via the Contact Us link located at the top of our website. Since all of our sales have been moved to online, we do not keep regular customer service phone hours. You are still welcome to call us at (800)123-4567. If no one is available to take your call, please feel free to leave us a short message with your name and number and we will be sure to call you back, usually within 24 to 48 hours. Email remains the fastest way to get in touch with a customer service representative.
A: No, all sales are final. We do offer a buy-back program for any gold or silver product sold on our site except for silver grain/shot. Please visit the Sell to MPM page for more information. Q: How accurate is the weight of your bars? Does a 10 ounce bar weigh exactly 10 ounces?
A: All of our bars are measured in troy ounces and the average 10 ounce bar (311.0 grams) weighs about 0.3 grams heavy (311.3 grams). We triple check the weight of every bar that we pour, and if a bar is underweight it gets re-melted. If a bar is slightly overweight, we let it pass. Q: Do you report my purchase of precious metals to the IRS?
A: No, we are not required to report our sales transactions to the IRS or any other federal, state or local agencies. Q: Why do your silver rounds carry a higher premium than your silver bars?
A: Fractional silver rounds are very hard to find, and ours are entirely hand made (our silver sheets are hand rolled, the blanks are individually cut by hand, and the design is hand stamped on both front and back) so naturally they carry a much higher premium than a simple poured loaf bar which involves considerably less time, labor, and cost to produce. We will continue to offer a variety of larger bars with low premiums for the silver investor, but fractional silver rounds will always be priced with higher premiums. Q: Will the bar/round that I receive look exactly like the one in the photos?
A: No, but it will be very similar. All of our products are made entirely by hand, so there will be slight variations from one piece to another. However, the items shown in our photos give an accurate depiction of the product that you will receive. Q: What is the difference between a poured bar/hand made round and a bar or round that is machine processed/extruded?
A: Machine processed/extruded bars and rounds have basically no variation from one piece to another and since they are entirely made using large machinery with no real human contact, they come out with a shiny, unblemished mirror-like finish. Poured bars and hand made rounds are exactly the opposite. Since each piece is made individually by hand, no two bars or rounds will be exactly alike and minor surface imperfections are common. The bars and rounds produced by Lexi Capital are cleaned and polished before shipment, and pieces with glaring cosmetic imperfections are eliminated, but it's not unheard of for the occasional fingerprint or small imperfection to make its way through to our customers. This is simply unavoidable with a product that has so much human contact in each step of the production process. Q: Which is better: machine extruded .999 fine silver bars and rounds or hand poured/hand made .999 fine silver bars and rounds?
A: This is really a matter of personal preference as the silver content itself is exactly the same. Some people prefer the unblemished look of a machine-made piece. Others prefer the one-of-a-kind look of a piece made entirely by hand. We feel a well-rounded investment portfolio is always best and encourage folks to collect a little of both. Q: How can I contact you if I have additional questions?
A: For our fastest customer service, we recommend that you email us via the Contact Us link located at the top of our website. Since all of our sales have been moved to online, we do not keep regular customer service phone hours. You are still welcome to call us at (800)123-4567. If no one is available to take your call, please feel free to leave us a short message with your name and number and we will be sure to call you back, usually within 24 to 48 hours. Email remains the fastest way to get in touch with a customer service representative.
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